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HP HP2-I47 Exam Syllabus Topics:

HP Selling HP PS Lifecycle Services 2023 Sample Questions:

1. When is the optimal time to engage with a customer regarding renewal of an HP Care Pack?

A) At the time designated in the customer's service level agreement for implementing the customer's request for changes
B) Thirty days after the existing coverage period has expired in order to update the agreement with new terms and conditions
C) A minimum of six months before the existing Care Pack Services expire in order to complete the sales process
D) During the five business day grace period before and after the expiration date of the Care Pack to ensure continued coverage

2. Name the three hardware-enforced commands provided by HP wolf Protect and Trace. (Select three.)

A) Report
B) Find
C) Lock
D) Restore
E) Erase
F) Replace

3. What advantage do HP Imaging and Application Services offer customers?

A) One-touch configuration systems allow for customer customization of their new devices after delivery and installation.
B) Customers can opt in to the HP Planet Partners recycling program, which provides onsite collection of discarded paper and printer cartridges.
C) HP PCs arrive at the customer's site preconfigured with apps designed to handle the toughest projects, including gaming and printing.
D) Systems are configured during the build process and arrive onsite ready to use, tailored to customer needs.

4. A customer is considering a refresh of the devices used by their employees and asks you about adding HP Care Packs for these devices.
What is an important consideration that you should discuss with this customer?

A) An HP Care Pack does not cover a device if the Care Pack was not bundled with the purchase of the device.
B) The HP Post Warranty Service can be purchased for HP devices up to a year after the Care Pack has expired.
C) HP Care Packs must be attached at the time of purchase or within 90 days of the purchase of the devices.
D) An HP Care Pack covers devices that are in good working condition; the HP Post Warranty Service covers devices that are no longer in good working condition.

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