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HP HP2-B110 Exam Syllabus Topics:

HP Selling HP Imaging and Printing Supplies Sample Questions:

1. Which customer is ideally suited to the HP Win-Back program? (Select two.)

A) Home users
B) Channel partners
C) HP loyal customers
D) Switchers
E) Lost customers
F) HP EB customers

2. Which statement is true about loyal HP customers?

A) They purchase products from the HP brand and one reseller only.
B) They are not concerned about product reliability.
C) They value price overall other factors when making a purchase
D) They commonly seek out various suppliers for the best deal

3. Which feature can you find on HP security labels?

A) OK and Tick that move in opposite direction when the box is tilted front to back
B) RFID features to scan large batches at a time
C) Invisible ink to add another layer of security
D) Quick Response (QR) code

4. Which list appropriately demonstrates the order in which the laser printing process occurs?

A) Charging, expose, deploy, transfer, fusing, pickup
B) Expose, charging, transfer, development, cleanup, fusing
C) Charging, development, transfer, exposure, fusing, discharging
D) Charging, expose, development, transfer, fusing, cleaning

5. Which statement is true regarding multi-pack ink cartridges?

A) They offer better value to customers who print a lot.
B) The customer can save over 30%.
C) They are designed specifically for home users.
D) They should only be sold to small-to-medium sized customers.

Solutions: