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Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. A customer has multiple IP Offices connected using IP trunks. The systems have installed and working for over three years. Users recently are reporting that they are not able to dail between sites. Which three actions would be considered best practice approaches for resolving the issue?
(Choose three.)

A) Test and document the results of the implemented solution.
B) Replace hardware outside warranty.
C) Upgrade or downgrade the IP Office core software to fix the issue.
D) Duplicate the issue and obtain traces.
E) Research possible causes and implement a solution

2. Secure Digital (SD) card commands can be invoked from which two sources? (Choose two.)

A) VoiceMail Pro Clint
B) one-X Portal for IP Office
C) IP Office Manager
D) Avaya telephones
E) one-X Portal

3. A customer has an IP500 and wants to install 28 IP hard telephones and 20 Digital telephones at the main site. A single PRI circuit is used for incoming and outgoing calls. A dedicated VoiceMail Pro server will be used for incoming call flows and user voicemail. Incoming calls are being dropped when hitting the auto attendant in VoiceMail Pro. You have gathered the latest configuration, data/time of failure, and incoming caller information. What other information should you gather to troubleshoot this issue?

A) system status snapshot and Debug view set to level 9 high trace and Voicemail call flow database
B) system status snapshot and Debug view set to level 5 Information trace and Voicemial call flow darabase
C) system monitor trace with ISDN data and Debug view set to level 5 Information trace and Voicemial call flow darabase
D) system monitor trace with ISDN data and Debug view set to level 9 high trace and Voicemail call flow database

4. An existing IP Office customer currently has an IP500 with 14 analog trunks, thirty 2420 digital stations and 16 fax machines connected to their IP Office. They have purchased a 24/30 channel ISDN line from their provider to upgrade the trunk capacity of the system. What must be added to the IP Office to make this work?

A) VCM32
B) PR124/PR130 or PRI-U Expansion Card
C) PRI-UNI Expansion Card
D) ATM16 Expansion Module

5. For an IP500v2 to support third-party call accounting software, which two setting must be set in the IP Office to get the application to work? (Choose two.)

A) Install Delta Server.
B) Set IP address of call accounting software.
C) Set CDR.
D) Set SMDR.

Solutions: