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Avaya 3303 Exam Syllabus Topics:

Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. Which two statements describe what the LATELIST/LATEMARK feature does? (Choose two.)

A) Retain historical calling statistics for the last five attempts on each phone on consecutive day'sdownloads (e.g. date and time of call and completion code).
B) Retain the ENTRYDATE field on consecutive day's downloads, and if desired, mark a record un-callable after x days on the system.
C) Retain recall configuration data set on account on consecutive day's download.
D) Copy missing records from the prior day's calling list to the newly downloaded calling list.
E) Mark duplicate records as unable to be called.

2. A system operator reports that agents are randomly being disconnected from Proactive Contact Agent. You have reviewed the available data and it is inconclusive. Since the problem is intermittent, you need to set up the dialer so that it will gather the data you need in the future.
Assuming that the current date is February 19, 2011, which command would you enter in the hopes of recording the next occurrence?

A) tail-facc*0219
B) logadm -p opmon |7
C) check_errors 20110219
D) logcat -p agent

3. A system operator needs to configure telephone numbers in 720-435-xxxx to be in the Mountain No Daylight time zone (K). The exhibit shows the current configuration for the 720 area code.
What must the system operator do to make the required changes?

A) Delete "720" from J - Mountain Daylight,then add "720" to K - Mountain NoDaylight.
B) Add the area code and prefix "720:435" to K - Mountain No Daylight.
C) Modify time zone designation from J -Mountain Daylight to K - Mountain No Daylight for area code and prefix "720:435".
D) Add the area code "720" to K - Mountain No Daylight.
E) Delete "720" from J - Mountain Daylight, then add "720:435" to K - Mountain No Daylight.

4. How can you enable the Escape General Recall feature in Avaya Proactive Contact 5.X?

A) set the parameter in rnaster.cfg
B) through Monitor
C) through Jobmon Character-based User Interface (CUI)
D) through Editor

5. Which command would you use to test event services?

A) check_pds
B) check_mts
C) enclient
D) dataclient

Solutions: