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Cisco 642-241 Exam Syllabus Topics:

Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. Which of the following is a true statement regarding the design and operation of a highly available Cisco Unified Contact Center Enterprise solution?

A) If a Cisco Unified Contact Center Enterprise child system loses a WAN connection with the parent Cisco Unified ICM, it is not possible under any circumstances to queue newly arrived calls at that child.
B) SRST is a Cisco Voice Gateway feature that allows agent phones and their associated CTI Desktop to home to the local SRST gateway in the event that the gateway loses connection with the Cisco Unified Communications Manager that is controlling it.
C) Call processing must never occur on a Cisco Unified Communications Manager publisher, even in failover conditions.
D) When a Cisco Unified Contact Center Enterprise VRU PG fails, all calls in queue on that Cisco Unified IP IVR are dropped unless there is a default script loaded on the Cisco Unified IP IVR.

2. Which three features or functionalities does Cisco Unified Communications Manager provide for the Cisco Unified Contact Center Enterprise solution? (Choose three.)

A) call routing from PSTN gateway to agents
B) hunt groups and pickup groups for Cisco Unified Contact Center Enterprise
C) call routing from PSTN gateway to Cisco Unified IP IVR
D) Cisco Extension Mobility for agents
E) agent, supervisor, and team configuration
F) CTI data on Cisco Agent Desktop screen pop

3. Which two of these are sizing considerations for an IVR Peripheral Gateway for the Cisco Unified Contact Center Enterprise solution 7.5(x)? (Choose two.)

A) An IVR Peripheral Gateway can support up to 80 Peripheral Interface Managers (PIMs) coloaded on the same MCS 7845 class server.
B) An IVR Peripheral Gateway can support a mix of Service Control Interface (SCI) and Call Routing Interface (CRI) across all the Peripheral Interface Managers (PIMs) co-loaded on the same MCS 7845 class server.
C) An IVR Peripheral Gateway can support up to 9,999 sessions or ports across all the Peripheral Interface Managers (PIMs) co-loaded on the same MCS 7845 class server.
D) An IVR Peripheral Gateway can support up to 40 calls per second across all the Peripheral Interface Managers (PIMs) co-loaded on the same MCS 7845 class server.

4. Which two Cisco Unified Contact Center Enterprise components impact visible network WAN bandwidth sizing to the central controllers? (Choose two.)

A) size and number of Cisco Unified Contact Center ECC variables that are passed to remote CTI OS agent desktops for screen pop
B) number and type of configured Cisco Unified Contact Center Enterprise agents
C) number and type of remote administrative data servers
D) number of dialed numbers in the Cisco Unified Contact Center Enterprise that is configured for remote Cisco Voice Gateways

5. Which function is not provided by the Cisco Gatekeeper software in a Cisco Unified Contact Center Enterprise deployment?

A) to register H.323 endpoints and associate them with specific dialed numbers
B) to provide a GKTMP interface to a Cisco Unified ICM solution
C) to control bandwidth utilization in a Cisco Unified Contact Center Enterprise multisite centralized call-processing deployment
D) to provide CAC in a Cisco Unified Contact Center Enterprise multisite distributed call-processing deployment

Solutions: