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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which process is responsible for sourcing and delivering components of requested standard services?

A) Request fulfilment
B) Service desk
C) IT finance
D) Service portfolio management

2. Which one of the following would NOT be defined as part of every process?

A) Inputs and outputs
B) Metrics
C) Roles
D) Functions

3. How many people should be accountable for a process as defined in the RACI model?

A) As many as necessary to complete the activity
B) Only one - the process architect
C) Two - the process owner and the process enactor
D) Only one - the process owner

4. In which of the following should details of a workaround be documented?

A) The IT service plan
B) The problem record
C) The availability management information system
D) The service level agreement (SLA)

5. A process owner has been identified with an "I" in a RACI matrix. Which one of the following would be expected of them?

A) Be accountable for the outcome of an activity
B) Perform an activity
C) Manage an activity
D) Be kept up-to-date on the progress of an activity

Solutions: