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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. Scenario:
Avaya is bidding for a telecommunications project with the Government of India ("GOP) through one of its Partners. The GOI official who is in charge of the tender requests that the Partner arrange a site visit to Avaya premises to check out our facilities. This is part of the bidding process which authorizes the concerned department to undertake a capability study of all the bidders. The Partner and Avaya take the three (3) member GOI team on a tour of Avaya facilities and conduct a demo of our core offerings. At the end of the demo, Partner and Avaya serve refreshments i.e. tea/coffee and biscuits for the GOI team.
Have the Partner and Avaya conducted themselves in compliance with Avaya policy?

A) No, because by hosting government officials, both the Partner and Avaya attempted to influence the government to secure a favorable response bid response.
B) Yes, because there was nothing wrong with facilitating the above since it was arranged pursuant to a legitimate government process (of reviewing bidder capabilities).

2. If a customer answers yes to the question: "Do you foresee growing beyond 100 agents within 12 months of deployment?" Which solution should you guide them toward?

A) Avaya Outbound Contact Express
B) Avaya IP Office Contact Center
C) Avaya Contact Center select

3. Identify the supervisor capacities for Avaya Contact Center Select with IP500v2?

A) 30
B) 100
C) 50

4. Avaya Contact Center Solutions for IP Office offer which of the following capabilities? (Select three.)

A) Real-time monitoring
B) Inbound and Outbound
C) Workforce Optimization
D) Recording and storage
E) Caller segmentation

5. Which are four objection types that one may encounter when speaking to prospects? (Select four.)

A) Competitive Price Objections
B) Core Platform Objections
C) Integration Objections
D) Budget Objections
E) Category Objections

Solutions: