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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. You create a custom report
Which of the following activities can you perform as a
Note: There are 2 correct answers to this question.

A) Create a report view in a web browser
B) Change the data source
C) Add key figures and characteristics
D) Assign the report to a work center

2. Which of the following SAP Cloud for Customer business objects are integrated with SAP Commerce? Note:
There are 2 correct answers to this question.

A) Ticket
B) Customer
C) Campaign

3. Which channel types are supported in SAP Cloud for Customer? ]

A) Business-to-customer
B) Business-to-business
C) Consumer-to-consumer
D) Employee support
E) Business-to-consumer

4. You enable e-mail integration with SAP Cloud for Customer service request management. Which types of customers are supported for the email channels? Note: There are 2 correct answers to this question.

A) Competitors
B) Accounts
C) Parents
D) Individual customers

5. To which objects can you add a registered product?

A) Sales order
B) Survey
C) Installed base
D) Service ticket

Solutions: