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Salesforce Plat-UX-102 Exam Syllabus Topics:

Salesforce Certified Platform Strategy Designer Sample Questions:

1. The call center at Cloud Kicks (CK) is receiving higher call volumes than usual, which is leading to longer wait times for customers. CK has decided to engage a team to address this.
What should the strategy designer ask before framing the problem'?

A) How does a competitor solve for a similar problem?
B) What problem(s) is CK trying to solve?
C) What new technology trends exist for customer service?

2. A strategy designer is planning a remote workshop with a team from their partner company using a new digital collaboration tool. Many employees at the partner company have much less experience with technology.
Which activity should ensure the workshop is accessible to all participants?

A) Conduct an in-person session with the partner company; collaboration is best when done face-to-face.
B) Ask a friend to test the tools first and give feedbeck on how user-friendly the activities are.
C) Allow access to the tool ahead of time and make sure participants are familiar before getting started.

3. Cloud Kicks is launching a new online store and wants to ensure the team follows an ethical decision-making process and that the delivered product does not accrue ethical debt.
Which methodology should be suggested?

A) Consequence Scanning Workshop
B) Jobs to be Done Framework
C) Human-Centered Design

4. A Cloud Kicks (CK) strategy designer is leading a project to create a new customer experience with digital and environmental touchpoints. The stakeholders want to understand how the designer is proposing CK will deliver the experience. which tool should they use to explore the collaboration, structure, and processes that will be required?

A) Journey map
B) Empathy map
C) Service blueprint

5. Cloud Kicks learns that some website visitors, especially those who can't see high-contrast color palettes, do not convert into customers.
What should the strategy designer do to solve for this accessibility challenge"?

A) Ideate marketing concepts to reach new audiences.
B) Conduct an empathy workshop to understand the audience.
C) Invite users to co-create as accessibility experts.

Solutions: