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Apple 9L0-415 Exam Syllabus Topics:

Apple OS X Support Essentials 10.9 Sample Questions:

1. How can you identify the MAC addresses for all the Mac computer's network interfaces?

A) Time Machine can back up to any Mac OS Extended volume or network shares hosted from Time Capsule or OS X Server.
B) You can identify all the MAC addresses for the Mac computer's network interfaces from the Info pane of Network Utility.
C) The network service order list is used to determine the primary network service interface if there is more than one active service. All network traffic that isn't better handled via local connection to an active network service interface is sent to the primary network service interface. So in most cases all WAN traffic, Internet traffic, and DNS resolution is sent through the primary network service interface.
D) The firmware initializes the Mac computer's hardware andlocates the booter file on a
system volume. The Power-On
Self-Test (POST) checks for basic hardware functionality when the Mac powers on.

2. iCloud is a free service from Apple that provides cloud storage and communication services for applications, including Mail, Contacts, Calendars, Reminders, Notes, Safari, Keychain, Photos and any other applications that support iCloud integration. iCloud also provides Find My Mac technology for help locating a lost or stolen system.

A) What does OS X use bundles or packages for?
B) What happens during system shutdown?
C) What can you enable to locate a lost Mac system?
D) What key features do you gain by setting up iCloud?

3. Review the screenshot, and then answer the question below.

You perform a default installation of OS X Mountain Lion, and create the initial admin account, and accounts for Chris and Pat, as shown above. The Chris account is a member of which group?

A) workgroup
B) staff
C) chris
D) wheel

4. What are four common issues that can interrupt network services on a Mac computer?

A) Four common issues that can interrupt network services on a Mac are:
Ethernet connectivity issues, which can cause the hardware network interface to become inactive or introduce excessive packet errors
Wi-Fi connectivity issues caused by the selection of an improper Wi-Fi network or excessive wireless interference
DHCP service issues, which prevent proper TCP/IP configuration
DNS service issues, which prevent host name resolution
B) Migration Assistant can migrate information from other OS X systems, Windows systems, and other disks, including Time Machine backups.
C) To verify a specific service is available from a service provider, first use the Network Utility Ping tab to verify basic connectivity. Then use the Network Utility Port Scan tab to verify the specific service port(s) are open. You should always limit the port scan to the specific ports required for the network service you're testing.
D) Review Network preferences, review the Network Utilitystatistics, and attempt to connect to different networkservices.

5. The Messages application allows for on-demand screensharing that can be used even when the system screensharing service isn't enabled.

A) Which optional firewall settings are available?
B) What application is used to manage keychain settings?
C) What options can you select from during the OS X Mavericks installation?
D) Which application can provide on-demand screen sharing even when theScreen Sharing service isn't enabled?

Solutions: