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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. You have been asked to manage the availability of Knowledge articles. The requirement is that agents, internal users, and external users should all have a way of accessing the articles.
Which three options achieve your customer's requirement?

A) Make them available to external users by giving them access to the internal "My Knowledge" page.
B) Make them available for users with the "Knowledge Analyst" and "Knowledge Manager" roles only.
C) Make them available externally to customers via My Digital Customer Service (DCS).
D) Make them available to employees and agents via My Knowledge.
E) Make them available internally to agents as part of the Service Request Knowledge Panel.

2. What is the main function of the Data Security Policies?

A) defines the privileges and roles a particular user can have
B) defines the views the application can access
C) defines the views or functionalities the user can access
D) defines the actions a particular user can do
E) defines the data a particular user can see and/or modify

3. Digital Customer Service application configuration settings in json.cfg include which four options?

A) Default chat channel preferences
B) Service request links
C) Default communication preferences
D) Product and category filtering
E) Default notification preferences
F) Knowledge management article links
G) Knowledge management language locales
H) Default timezone

4. A service agent can create tasks from different system areas.
Identify three modules where a service agent can create and associate tasks.

A) Notes
B) Sales opportunities
C) Service requests
D) Social network
E) Contacts

5. Because of capacity issues in your Call Center, you have been asked to modify the number of simultaneous chats that an agent can be assigned from 4 to 2.
Which two steps do you have to follow to limit the channel capacity as required?

A) In the Work Assignments section, modify the default value in the Capacity field to a new value.
B) Select the Manage Capacities task.
C) Modify the default values in the Capacity fields for the channels.
D) In the Qualifying Status Values window, select a status from the No Effect on Workload list and move it to the Adds to Workload list.

Solutions: