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HP HP2-B25 Exam Syllabus Topics:

HP LaserJet Solutions Sample Questions:

1. After performing a cold reset the customer cannot get the wireless print server configured correctly. What should you suggest to this customer?

A) Replace the printer
B) Replace the print server
C) Print a configuration page
D) Disable any firewalls

2. Certpaper.com has purchased a new LJ 9000 printer. They contact you to complain that the toner supplied with the printer is a counterfeit toner. They know this because there is no toner sealing tape to pull out from the toner cartridge. What would be your appropriate response?

A) The customer is right - the toner is counterfeit toner.
B) The sealing tape may have been missed during manufacturing.
C) Smart Cartridge technology is used in the HP LaserJet 9000 series print cartridge, and it does not have a sealing tape.
D) The customer might have a used toner cartridge.

3. Which menu option allows the Windows operating system to view and update installed drivers?

A) Printer Sharing
B) Device Manager
C) Troubleshooting Tools
D) Print Queue

4. A customer needs assistance performing printer roller maintenance. What should you do?

A) Consult the User Guide for the specific procedure for each type of device and guide the customer through the procedure
B) Schedule a service technician to help the customer if the customer is unsure of how properly perform the procedure
C) Ask the customer to complete the steps in the Show Me demonstration of the Paper Jam Fundamental course.
D) Consult the Quick Reference Topic Library available at the end of the Roller Maintenance Fundamentals course.

5. A customer calls and reports receiving the message: 13.02.00 JAMS IN RIGHT DOOR. She does not see any paper in the paper path. What should you do first to help the customer clear the jam?

A) Ask the customer to open the right door to see if there is a paper jam.
B) Determine if the product has a c-path or an s-path and repair the jam accordingly.
C) Ask the customer if they have been using supported media in Tray 1.
D) Check the User Guide or Service Manual for information on clearing the jam.

Solutions: