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Genesys certification consists of four exams and the Genesys Certified Professional (GCP) in Genesys Support Essentials R12 exam is the first step to get the Genesys certification. The candidate must have a minimum of two years of experience in a support services role that requires the skills assessed by each of the four certifications. Only candidates who have passed each of the four exams are eligible to proceed to the next certification level. Genesys GE0-702 Dumps offers the Genesys certifications in multiple formats that include Genesys Certified Professional in Genesys Project Management R12 exam, Genesys certifications will help the candidates to prove their knowledge about various skills that are required for support services in the information exchange areas of voice, data, and information. Fast switched from a T1 is a method used for connecting different locations by using advanced digital services and advanced voice services. Discarded is a command used by UNIX to discard data packets. Datagrams may be used in place of data packets when the data needs to be prioritized. Dribble condition is a condition in which the data packet is lost when it is transmitted by the network interface.
Parity select is a technique that allows data busses to have their own individual circuits. VLAN is a virtual local area network that links a number of physical LANs. Loopback is disabled in the device for testing purposes. Collisions are normal when two devices share the same physical medium. Percent reliability indicates the percentage of data packets that are received correctly. Broadcasts received in error are sent to the device that initiated the transmission. The use of multiple data streams in a network is called multiplexing. Sum of enumerated lists is a technique that allows data bus to have their own individual circuits. Buffer failures indicate that frames were received in error and were not sent to the correct host. Abort counts indicate that frame was received in error and was sent back to the sender. Counters were cleared by the device. Interfaces integrated services digital network and digital subscriber line include a box or a triangle to indicate a network interface card or a router. Late collisions indicate that the data packet was received in error and was not sent to the correct host.
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configuration & Integration | 15% | - Database and third-party system integration - Configuration Server objects - Security and access control |
| Topic 2: IVR & VoiceXML Implementation | 20% | - VoiceXML 2.1/3.0 integration - GVP (Genesys Voice Platform) deployment - Call treatment and prompts |
| Topic 3: Routing Strategy Development | 30% | - Inbound call flow logic - Queue and agent selection rules - Universal Routing design |
| Topic 4: Troubleshooting & Optimization | 10% | - Logging and monitoring tools - Performance tuning - Common issue resolution |
| Topic 5: Inbound Voice Solution Architecture | 25% | - Genesys Framework and components - SIP Server and Media Server configuration - Interaction Server setup |
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