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Apple Desktop Service Certification Sample Questions:

1. Which of the following is NOT a good step to take when working onsite on a computer?

A) Check the polarity of the grounded power outlet.
B) Wear a grounded ESD wrist strap.
C) Use a grounded ESD mat.
D) Place parts on the floor.

2. The liquid cooling system inside a Power Mac G5 (June 2004) has failed, causing a coolant leak. According to Apple references, what should you do FIRST?

A) Let the computer run overnight to evaporate any spilled liquid.
B) Use a patch kit to re-seal the leak.
C) Drain and refill the liquid cooling system.
D) Unplug the computer immediately.

3. Why is a systematic troubleshooting approach useful?

A) It works when inspiration or experience fails.
B) It provides a telephone support system to help you resolve all issues.
C) It verifies all operating system components are functioning.
D) It gives you precise guidelines for what to charge for repairs.

4. To isolate a video problem as hardware or software on a Mac mini, which of the following steps should you try FIRST?

A) Start up from a known-good startup disc.
B) Replace the built-in display.
C) Verify the hard disk with Disk First Aid.
D) Reinstall the appropriate Mac OS.

5. Which one of the following is NOT a risk when working around CRTs?

A) Toxic materials
B) Implosion
C) Overheating
D) Electric shock

Solutions: