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Salesforce Certified Omnistudio Consultant Sample Questions:

1. A business implements a simple OmniScript in their call center that allows agents to quickly create a case when on the phone with customers. The OmniScript has been running successfully in the call center for over a year. The business decides it wants to allow partners to create cases directly from their Community portal.
What is the most efficient solution that the consultant can propose to meet this new requirement?

A) Embed the existing OmniScript as a reusable component within a new Community OmniScript.
B) Clone the existing OmniScript to a new LWC OmniScript and deploy to the Community portal.
C) Duplicate the existing OmniScript and deploy the new script on the website.
D) Deploy the existing OmniScript to the Community portal using OmniOut.

2. A company plans to use OmniScript to digitally transform Its business. During the discovery phase of the project the team reviews all of the business processes including the Individual steps of each process. As a result of analysis, it is clear that many processes need to update contact data at different points in the process.
What solution should the consultant recommend to efficiently meet these requirements?

A) Create an OmniScript to update contact data and invoke it when other OmniScripts complete.
B) Create a FlexCard for contacts, and add an Update Contact Details OmniScript as an action.
C) Create an Integration Procedure to update contact data with "Chain OnStep" enabled and invoke it from all OmniScripts.
D) Create an OmniScript that uses the reusable property to update contact data and embed it In other OmniScripts.

3. Agents for an insurance company need to know the current and past weather conditions when creating claims for customers. The consultant implements a FlexCard for weather conditions in the console to ensure the agents have access to the information. The FlexCard needs to provide fields extracted from a weather API and an account field from Salesforce.
According to best practice, what data source should be used?

A) DataRaptor Extract
B) Streaming API
C) Integration Procedure
D) REST

4. A company wants to create a guided process for their customers. The process needs to retrieve data from Salesforce as well as external systems, and the steps of the process will branch depending on input from the user. Users will complete the process in a single session.
How should the consultant design the solution to meet these requirements?

A) OmniScripts and DataRaptors
B) FlexCards and Integration Procedures
C) OmniScripts and Integration Procedures
D) FlexCards and DataRaptors

5. A business plans to implement new tools for their call center agents to increase efficiency and improve customer experience. The business needs to reduce new agent ramp-up time. During the discovery phase of the project, the business identifies the following requirements for the project:
* Easy access to frequent processes
* "At a glance" dashboards of customer information
* Lists of customer bills, which are stored on an external system
Which two FlexCard benefits should the consultant highlight when presenting a proposed solution?
Choose 2 answers

A) Display a 360° view of the customer
B) Allow customers to enter bill payment information
C) Guide users through complex processes
D) Display differentactions based on context

Solutions: