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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. You have just created a new Digital Customer Service (DCS) application and now you need to add a user-registration option.
Which three steps should you perform to configure user self-registration in your DCS application?

A) Configure the self-registrations to restrict registration to only existing Contacts.
B) Enable the self-registration steps in the "Manage Digital Customer Service Registration Profile Options" task.
C) Disable the anonymous access option in your DCS application.
D) Configure your self-registrations so that they are automatically approved.

2. You have been asked about some of the features of CTI notifications. Users want to be efficient in their time use, using alternate browser pages to carry out other activities when they are not receiving calls. However, the priority remains answering their client's calls, so they are forced to remain on the Engagement Cloud Page to avoid missing them.
Perform an analysis on the available features of Engagement Cloud and select the best viable answer to your customer's issue.

A) A floating toolbar notification center can be configured, that is present all the time in the agent's screen to inform him/her of incoming calls, whether they are currently on the Engagement Cloud browser page or not.
B) A toast notification option is present, which consists of desktop notifications popping up regarding incoming calls, whether they are currently on the Engagement Cloud browser page or not.
C) Engagement Cloud supports push notifications sent to mobile phones, so users can be aware via phone when a client is calling.
D) There is not current feature that may help users be aware of the presence of an incoming call if they are not currently in the Engagement Cloud browser page.

3. Which three types of data are included in the interaction associated with a normal call flow?

A) Channel
B) Service Request create date
C) Contact name
D) Start time of the call
E) Agent name

4. What three things should you do once you have established a global default coverage?

A) Create an ESS job to Aggregate Service Requests.
B) Use Application Composer to configure warning emails about milestone compliance events.
C) Create an ESS job to Monitor Service Request Milestones.
D) Use Application Composer to include milestones on the Service Request Layout if desired.

5. Immediately after your production deployment of Engagement Cloud your users report that the media toolbar is not being displayed.
Which are two reasons for this behavior?

A) You did not enable the vertical toolbar which is required, while the horizontal is optional.
B) The signed-in user does not have the appropriate access privileges to a toolbar.
C) You entered a toolbar height that is not more than 70 pixels.
D) The only toolbar enabled is the default one, and you must configure at least two.
E) You have not enabled the Computer Telephony Integration (CTI) service.

Solutions: