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Salesforce Slack-Con-201 Exam Syllabus Topics:

Salesforce Certified Slack Consultant Sample Questions:

1. You're working with a commercial retail client and you've almost finalized the grid design recommending four total workspaces: Sales, Marketing, Finance and a fourth Social workspace to connect all employees.
Towards the end of the session, the client voices the concern that Sales and Marketing teams will have a hard time collaborating on joint initiatives with this structure.
Which grid design recommendation can best help address their concern while maintaining the final grid design?

A) Encourage use of direct messages by Sales and Marketing team members to collaborate and move work forward.
B) Use multi-workspace channels to connect Sales and Marketing users and allow them to collaborate on joint projects.
C) Create Sales and Marketing channels in the Social workspace since all employees are already a part of that workspace.
D) Create a Sales and Marketing workspace for employees to collaborate on projects together.

2. You are helping your client plan a grid migration, and they ask you what will happen to the URL of the existing workspace after the migration is complete.
What should you tell them about the existing workspace URL?

A) It will remain the same and take users back to the original workspace outside the grid org.
B) It will remain the same but stops working.
C) It will remain the same and take users to the workspace within the grid org.
D) It will automatically be updated with a randomly generated new URL.

3. Your client is launching their Slack instance on Monday, March 1st and you have decided to offer three Slack User Essentials live training sessions to support their end users. The company is headquartered in San Francisco, and has additional offices in New York and in London.
How should you propose scheduling the three sessions to ensure you can deliver a tailored training experience in Slack?

A) Host three sessions at various times of the week prior to the March 1st launch.
B) Host weekly sessions on Mondays at 9am ET, starting on March 1st, ending on March 15th.
C) Host three sessions to accommodate various time zones throughout the week of March 1st.
D) Host one session for San Francisco users prior to March 1st and the other two sessions after March 1st.

4. During discovery you learn that your client's vision for success is to make employees feel more connected with their peers, and to improve connectivity among global and remote employees. They also want to limit noise and distraction for users in their primary workspace.
What type of workspace would best meet their needs?

A) Social
B) Secondary
C) External
D) Global

5. During the discovery call with your client you learn that they do a lot of cross functional collaboration, are trying to eliminate as many communication barriers as possible, and work with many external partners.
Taking these factors into consideration, what basic grid design would you recommend for your client?

A) Two workspaces - a general global workspace and an external workspace
B) One global workspace for all collaboration
C) Three workspaces - a general global workspace, an external workspace and a social workspace
D) Two workspaces - a general global workspace and a social workspace

Solutions: