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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers wants to limit their Technicians' view of Work Orders and Service Appointments in the SalesforceField Service mobile app.
What should a Consultant recommend to control their Technicians' view?

A) Mini-Page Layouts
B) Page Layouts
C) Visualforce Pages
D) Field Sets

2. Universal Containers (UC) provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different parts used, and time spent on each machine when dispatching a Technician.
How should the Consultant meet these requirements?

A) Work Orders will have multiple Work Order Line Items. Each Work Order Line Item will be linked to the Asset and have a Service Appointment.
B) Each Account will have a Service Appointment that will represent the work to be done at the customer site.
C) Work Orders will have multiple Service Appointments. Each Service Appointment will be linked to the Asset.
D) Each Asset will have a Service Appointment that will represent the work needed for each machine.

3. Universal Containers has implemented a Flow that allows Technicians to replace faulty or damaged Assets directly fromwithin the Salesforce Field Service mobile app.
Once a replacement has been made, where can the Asset Relationships be viewed?

A) Only the Primary Assets related list on the Asset object
B) Both the Primary Assets and Related Assets related lists on the Asset object
C) Both the Primary Assets and Related Assets related lists on the Work Order object
D) Only the Primary Assets related list on the Work Order object

4. Service resources at Universal Containers (UC) frequently work in more than one service territory.
The current scheduling policy looks only at primary territory. While UC still wants the optimizer to use the service resource's primary territory when scheduling, UC also wants the scheduling policy to look at the resource''s secondary service territories.
Which two scheduling policy changes should a Consultant recommend?
Choose 2 answers

A) Remove the Match Territory Work Rule.
B) Select Working Location Enable Primary on theWorking Territories Work Rule:
C) Deselect Working Location Enable Primary on the Working Territories Work Rule.
D) Include the Mateh Territory Work Rule.

5. A Dispatcher notices that the Crew assigned to a Service Appointment is missing a skill for the work assigned.
How can the Dispatcher update the Service Crew to meet those requirements?

A) Edit the Service Appointment and add a neew Service Resource.
B) Update the Service Crew on the Service Appointment's Work Type.
C) Create a new ServiceAppointment with a different Crew.
D) Use the Crew Management tool to add Service Resources to the Crew.

Solutions: