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Avaya 74970X Exam Syllabus Topics:

Avaya Oceana® Solution Support Sample Questions:

1. Which statement describes the function of the Context Store Snap-in?

A) It is an engine for tracking and maintaining the end-to-end context of customer Interactions.
B) It is an enterprise workflow model to orchestrate the omni-channel interaction flow.
C) It is an agent selection component based on attribute matching across all channels.
D) It is a normalized model for all resources and interactions that provides states for resources and interactions.

2. A customer is running an Avaya Oceana solution and the technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana, It Is not delivered to the available agents. During the isolation, the engineer found that the CSC TSAPI application is unable to receive CM events through AES.
To find out what is causing this problem, which logs need to be checked?

A) CSC Service log- /var/logyAvaya/services/CallServerConnector/CallServerConnector.log PU logs- /var/log/Avaya/dcm/CallServerConnectorService
B) CSC Service log- /var/log/Avaya/services/CallServerConnector/ CallServerConnector.log PU logs- /vaf/log/Avaya/dcm/pu/pu.log
C) CSC Service log- /var/log/Avaya/services/CallServerConnector/CaHServefConnector.log PU logs- /var/log/Avaya/dcm/ CallServerConnectorService
D) CSC Service log- /v<ir/log/Avaya/services/CaHServerConnectof/CallSefverConnector.log PU logs- /var/log/Avaya/dcm/pu/CallConnectorService

3. Refer to the exhibit.

A) It displays a successful DRS replication from System Manager to the Avaya Breeze nodes.
B) It displays; the Avaya Oceana Breeze nodes that are synchronized with Session Manager.
C) It displays the need for running a DRS replication Service for Avaya Breeze nodes.
D) It displays the need to repair the replication service from System Manager to the Avaya Breeze nodes.

4. For an Avaya Oceana interaction that is being routed through a Self Service (Elite IVR) application Communication Manager, which state is true?

A) WorkRequestID=CustomerID=UClD=ContactID
B) WorkReque$tID=ContextStoreID and ContactlD=UClD
C) WorkRequestID=RouteRequestID=ContactID
D) WorkRequestID=ContextStoreID-UCID=ContactID

5. Under the Avaya Aura Experience Portal Oceana Sample Application variable configuration settings, what is the significance of the backup SIP address in case of a failure in Avaya Oceana?

A) It can be set to a Routing VDN number.
B) It can be set to a Default VDN number to be used when Avaya Oceana is unavailable.
C) It can be set to an alternative Ingress VDN number when the standard Ingress VDN is unavailable.
D) It can be set to a RONA VDN number.

Solutions: