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Avaya 46150T Exam Syllabus Topics:

Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

1. Your customer tells you that they have been having issues related to agent productivity and compliance, but that their current system doesn't provide away to track or measure performance.
Which feature of Avaya IX TM Workforce Engagement Select would enables them to create customizable, role-based scorecards and dashboards to measure the performance of all agents, queues, teams, groups, sites and lines of business supported by the contact center?

A) Contact Recording
B) Live Monitor
C) Quality Management
D) Analyze module
E) Coach and Learn

2. The _______________ licensing model is based on the number of concurrent agents logged in.

A) Core
B) Power
C) Workforce Management Named User
D) Concurrent

3. A line of business leader tries giving you the brush-off by sending you back to the IT team, saying, "I'm too busy whipping this contact center into shape to talk technology."
Which of the following responses will most likely keep you in the room?

A) In a way, aren't we all on the IT team?
B) Avaya has a long history of placing solutions in the contact-center environment.
C) Maybe we can help. What's keeping your agents from meeting their goals?
D) I've already got everything I need from the IT team, I need to hear it from you!
E) Doing your due diligence with us will buy you sweat equity with IT.

4. Which of the following platforms can be used in an on-premises UC unified communications solution based on Avaya IP Office TM Basic, Essential or Preferred Edition?

A) VMware
B) Cloud computing platform
C) Linux Server
D) Hyper-V
E) IP500 V2

Solutions: