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Nokia SDM_2002001030 Exam Syllabus Topics:

Nokia SDM Certification - PS NSOP Sample Questions:

1. Why is it important to record changes in scope, schedule or cost?

A) To maintain the profitability of the business case for NSN.
B) To ensure NSN is able to fulfill its contractual obligations satisfactorily over the contract life cycle.
C) To ensure customer satisfaction.
D) To ensure that change management can approve the changes.

2. Somebody who's communicating to a group of people of more than 25 persons needs to make sure that;

A) he is giving a hard copy to every attendant after his speech.
B) his message is clear, unambiguous, and complete so that the receiver can receive it correctly.
C) he is using a lot of body language.
D) he is looking at every attendant in order to check that he/she is still listening to him.

3. What is the advantage of centralizing as much of the Network Operations as possible?

A) To create a center in which the MOST expert personnel can cooperate to improve the Network Management activity.
B) To improve the Fault Resolution Time.
C) To realize the MOST economic and efficient organization by reducing the number of Trouble Tickets.
D) To realize the MOST economic and efficient organization by reducing staff costs and providing faster response times regarding problems and changes.

4. In an MS outsourced deal, what are the 3 key functions typically retained by the Operator?

A) Strategic planning, Marketing and Billing.
B) Marketing, Sales and Customer Care.
C) Strategic planning, Marketing and Network Planning.
D) Strategic planning, Capacity Planning and Customer Care.

5. Which are the interfaces for the Performance Mgt function?

A) Field Operations, Technical Support, Fault Management, Network Planning & Optimisation, Network Operations Management.
B) Configuration Management, Customer Account Team, Network Planning & Optimisation, Network Operations Management.
C) Configuration Management, Technical Support, Fault Management, Network Planning & Optimisation, Network Operations Management.
D) Configuration Management, Technical Support, Fault Management, Network Planning & Optimisation, Field Operations, Third party vendors.

Solutions: