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HP HP2-H28 Exam Syllabus Topics:

HP Selling HP Printing and Computing Services Sample Questions:

1. What is an effect of adding services to hardware deals?

A) increases deal size
B) increases complexity of the offer
C) decreases profit
D) services selling has little effect on hardware deals

2. What are the four pillars of the HP Printing and Personal Systems Attach Services portfolio?

A) configuration, deployment, usage, and care
B) sales, pre-sales, post-sales, and customer satisfaction
C) configuration, deployment, security, and warranty
D) ready to use, productive, enhanced customer experience, and peace of mind

3. Which service protects mobile workers in many parts of the world?

A) Accidental Travel Protection
B) Travel
C) Defective Media Retention
D) Mobility

4. A consumer purchases an HP Mini Notebook and wishes to have protection for accidental damage.
What service line groups would this fall under?

A) MN Consumer Support
B) 8W Value Services
C) R10 Consumer Support
D) P6 Consumer Support

5. Corporate, Enterprise, Public Sector and SMB customers can split their IT departments into which two categories?

A) IT outsourced or IT Contract dependent
B) Internal or External
C) Managed IT and Partially Managed IT
D) IT Managed or Non IT Managed

Solutions: