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| Section | Weight | Objectives |
|---|---|---|
| Support and Management Tools | 10% | - Security and mobility solutions - Service and support offerings - HP Web Jetadmin and management software |
| HP Printing Solutions Portfolio | 25% | - Inkjet and LaserJet product lines - Multifunction printers and wide-format systems - Features, benefits and competitive advantages |
| Positioning and Selling Solutions | 20% | - Communicate value and ROI - Address objections and close sales - Match products to customer needs |
| Understand Customer Requirements | 20% | - Analyze customer environment and usage scenarios - Define solution requirements - Identify business and user needs |
| HP Personal Systems Portfolio | 25% | - Tablets and mobile devices - Desktops, notebooks and workstations - Security, manageability and performance features |
1. Where can you go for further product information?
A) www.myhpsalesguide.com
B) http://www.askhp.com
C) your HP Contact
D) YouTube
2. Which statement best describes HP OfficeJet print quality'? (Select two.)
A) HP only offers mono printing with ink. and this beats laser print outs
B) OfficeJet inks are not as good as laser printing for business printing.
C) HP OfficeJet inks can withstand highlighter use and resist smearing.
D) Mono only prints are resistant to water.
E) Customers who work in the Enterprise environment should only be looking at LaserJet printers. HP OfficeJet inks can give you high quality prints that are water resistant.
3. Your customer needs a discreet personal computing device for their reception area. Which form factor should you recommend?
A) desktop mini (DM)
B) tower (TWE)
C) small form factor (SFF)
D) ultra slim desktop (USDT)
4. What drives customers to implement workflow solutions?
A) Managing the print network
B) The shift from black and white printing to color
C) HP Web Jetadmin and Universal Print Driver
D) Efficiency in using information, which means efficiency in serving customers
5. What did 87% of CEOs highlight as the biggest IT concern associated with commercial mobility?
A) software costs
B) back end and architecture changes
C) IT training
D) data security
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C,D | Question # 3 Answer: D | Question # 4 Answer: D | Question # 5 Answer: B |
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