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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. What should be done if an SAP EarlyWatch Alert report has a red rating? (Choose two)

A) The customer should implement the recommendation within the report.
B) Nothing, the recommendation will be implemented automatically.
C) When notified, the partner support organization should contact the customer.
D) Support will come on site to apply the recommendation.

2. What do you configure to enable Root Cause Analysis for a customer?

A) A single Diagnostic Agent
B) Technical System and Diagnostic Configuration for each component
C) All system landscape components
D) A bridged central Solution Landscape Directory to SAP Solution Manager

3. What type of reports can be produced with SAP EarlyWatch Alert?

A) Reports with animations
B) Reports exclusively without graphics
C) Reports with or without graphics
D) Reports exclusively with graphics

4. What are key success factors in message solving? (Choose two)

A) At first, try to guess.
B) Work without additional help.
C) Put yourself in the customer's shoes.
D) Focus on solving the customer's issue.

5. What is the Service Level Agreement (SLA) for Initial Response Time for high priority issues?

A) 4 hours
B) 1 hour
C) 2 hours
D) 8 hours

Solutions: