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IBM C9510-526 Exam Syllabus Topics:

IBM Application Integration Middleware L1 Support Application Development Sample Questions:

1. While working a new PMR, the L1 support professional finds an Open Problem Management Record (PMR) with the same issue and error that is being worked by BackEnd support.
What should be entered into the Owner ID field?

A) the Owner ID of the other PMR
B) the ID of the L2 support professional
C) the ID of the L1 Support professional
D) nothing; leave it empty to avoid any confusion

2. As a L1 support professional there are numerous Problem Management Record (PMR) tools that canbeutilized. When should Assist On Site (AOS) be used instead of IBM Support Assistant (ISA)?
To:

A) run diagnostic tools
B) collect the correct set of documentation
C) search numerous databases concurrently
D) remote log-in to a client's machine to assist in gathering log files

3. A useful Add-on is missing from the IBM Support Assistant Tool. What does the Level 1 support professional needs to do?

A) Use IBM Support Assistant Lite with Add-on.
B) Reinstall latest version of workbench.
C) Reinstall Add-on.
D) Update workbench with Add-on.

4. Communication is not what the L1 support professional says. It is what the customer hears and what they think the L1 support professional meant. It is the perception. NOT the:

A) understanding.
B) words.
C) information.
D) intent.

5. Which command should be used within RETAIN to find the archived Problem Management Record (PMR) 12340.130,702?

A) N;RS4/1/P;12340 B130C702
B) N;RS4/1/A;12340B130C702
C) N;RTA/1/P;12340B130C702
D) N;RTA/1/A;12340B130C702

Solutions: