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SAP Certified Development Associate – SAP Hybris Cloud for Customer 1711 Sample Questions:

1. You enable e-mail integration with SAP C4C service request management- Which types of customers are supported by the e-mail channels? There are 2 correct answers to this question.

A) Partners
B) Competitors
C) Accounts
D) Individual customers

2. You need to change the settings for the lead aging notification. What do you have to do? Please choose the correct answer.

A) Use the business configuration work center to modify the number of days of the notification expiration.
B) Use the Sales work center to trigger the time of the notification.
C) Use the Application and User Management work center to assign users to the notification.
D) Use the Administrator work center to set up Priorities for the notification.

3. Which elements in a ticket are uniquely identified using a registered product? There are 2 correct answers to this question.

A) Warranty
B) Contract
C) Service Level Agreements
D) Service Entitlements

4. What is a workflow rule used for?
There are 2 correct answers to this question.

A) To define and activate an approval process
B) To define and activate rules for automatic field updates ]
C) To set up the organizational work distribution
D) To set up automatic e-mail notifications

5. Which of the following objects can you design as an administrator in the business analytics work center in SAP Hybris Cloud for customer?
There are 3 correct answers to this question.

A) KPIS
B) Mashups
C) Scorecards
D) Data sources
E) Key figures

Solutions: