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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

1. Which metric provides the MOST insight into whether an Agentforce agent is delivering business value?

A) Model response time
B) Number of conversations
C) Task success and resolution rate
D) Prompt length

2. What considerations should an Agentforce Specialist be aware of when using Record Snapshots grounding in a prompt template?

A) Activities such as tasks and events are excluded.
B) Email addresses associated with the object are excluded.
C) Empty data, such as fields without values or sections without limits, is filtered out.

3. Universal Containers Is Interested In Improving the sales operation efficiency by analyzing their data using Al-powered predictions in Einstein Studio. Which use case works for this scenario?

A) Predict customer sentiment toward a promotion message.
B) Predict most popular products from new product catalog.
C) Predict customer lifetime value of an account.

4. An Al Specialist is tasked with creating a prompt template for a sales team. The template needs to generate a summary of all related opportunities for a given Account. Which grounding technique should the Al Specialist use to include data from the related list of opportunities in the prompt template?

A) Use formula fields to reference the Einstein related list of opportunities.
B) Use merge fields to reference the default related list of opportunities.
C) Use the merge fields to reference a custom related list of opportunities.

5. Universal Containers (UC) wants to ensure the effectiveness, reliability, and trust of its agents prior to deploying them in production. UC would like to efficiently test a large and repeatable number of utterances. What should the Agentforce Specialist recommend?

A) Create a CSV file with UC's test cases in Agentforce Testing Center using the testing template.
B) Leverage the Agent Large Language Model (LLM) UI and test UC's agents with different utterances prior to activating the agent.
C) Deploy the agent in a QA sandbox environment and review the Utterance Analysis reports to review effectiveness.

Solutions: