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Avaya 6201.1 Exam Syllabus Topics:

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which two statements about CMS and CM connectivity are true? (Choose two)

A) The switch can have a direct-connect to the CMS
B) If the switch uses a CLAN card, the switch must be direct-connected to the CMS
C) The switch and CMS can he connected through a network.
D) If the switch uses a processor Ethernet instead of a CLAN card, it must use a direct connect to the CMS through a network.

2. A customer wants to optimize agent resources while also servicing calls in queue.
Which Advocate feature will meet this requirement? I

A) Service Objective
B) Dynamic Queue Position
C) Percent Allocation Distribution
D) Predicted Waft Time

3. Which statement describes the two types of backups, CMSADM and Maintenance, that are on CMS system?

A) Tape backup is called CMSADM, while network backup is referred as Maintenance.
B) MSAOM backup is backing up CMS Administrator database portion, while Maintenance backup holds the Historical Call Data of the call center
C) ADM backup includes all Solaris system files and installed programs except CMS database, while Maintenance backup carries CMS database content
D) Maintenance backup is an incremental backup, while CMSADM is a full backup otherwise there is no difference

4. After configuring a CMS system, which log file needs to he checked to verify set has completed successfully?

A) /cms/install/canfig.sog
B) /var/log/cms_nstall.log
C) /cms/install/logdir/adminlog
D) /tmp/install.log
E) /var/adm/messages

5. Which program is a custom application on the CMS?

A) Avaya Supervisor
B) High Availability Admin Sync
C) Alarm Origination Manager
D) Avaya Visual Vectors Client

Solutions: