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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. A Webex Contact Center engineer is configuring a new email digital channel flow in Webex Connect flow builder. Which node must the engineer use to ensure that emails are routed to Webex Contact Center for contact distribution?

A) Screen Pop node
B) Queue Task node
C) Add Participant node
D) Create Conversation node

2. A deployment engineer must ensure that Webex Calling traffic receives priority treatment across the enterprise WAN. Which QoS approach is recommended?

A) Random Early Detection only
B) Best-effort forwarding
C) DSCP EF for voice media
D) NAT prioritization

3. Refer to the exhibit. A Webex Contact Center agent-initiated outbound email did not reach the recipient. While investigating, a Webex Contact Center engineer sees this output in Webex Connect Debug Console tool. Which two mistakes cause this issue? (Choose two.)

A) incorrect email asset SMTP server address
B) incorrect email asset SMTP server username
C) incorrect email asset SMTP server security method
D) incorrect email asset SMTP server port
E) email asset not registered to Webex Engage

4. An administrator must set up a way to authenticate users via SMS using a randomly generated passcode. Which two nodes in Webex Connect are needed to implement this authentication?
(Choose two.)

A) Profile node
B) Generate OTP node
C) SMS node
D) Data Parser node
E) Evaluate node

5. An administrator must parse complex data returned from an API call within Flow Designer. The required logic cannot be implemented using Pebble Templates, so the administrator decides to use a function. Which two programming languages can the administrator use to write the function? (Choose two.)

A) Typescript
B) Rust
C) JavaScript
D) Go
E) Python

Solutions: