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Salesforce NP-Con-102 Exam Syllabus Topics:

Salesforce Certified Nonprofit Cloud Consultant (NPC) Sample Questions:

1. A nonprofit wants to implement an external email platform that integrates with Salesforce. The integration will record every email sent to a subscriber, as well as which recipients open the email, click a link, or unsubscribe. Which two storage considerations should the consultant take into account before recommending an email platform? (Choose 2)

A) Campaign Member records use less storage space than custom object records.
B) Email subscribers' activities can be retained for a certain length of time.
C) Unsubscribed Leads should be deleted from Salesforce immediately.
D) Subscribers must be synced as Leads and Campaign Members in NPSP.

2. A nonprofit needs to send automated renewal emails on a 30/60/90/180-day cadence. Each email template needs to be different based on the members' website visits. Which solution should a consultant recommend?

A) Flow
B) Apex
C) Engagement Plans
D) Account Engagement

3. A Nonprofit Cloud consultant has been informed that the Donor Gift Summary data is out of date. What is the first step the consultant should take to identify the root cause?

A) Navigate to Monitor Workflow Services and identify the failures in the Data Processing Engine definition that calculates the data.
B) Ensure that the record-triggered flow that updates the Donor Gift Summary is active.
C) Ensure that the logged in user has the appropriate field-level security on the Donor Gift Summary object.

4. A nonprofit has engaged a consultant to help export detailed accounting transactions to its existing external financial system using Accounting Subledger Starter Edition. The nonprofit requires export of all pledges when they are booked. Which solution should the consultant recommend?

A) Set "Pledged" stage to "Committed" in Stage to State Mapping.
B) Use Flow to create Ledger Entries on Opportunity update.
C) Upgrade to Accounting Subledger Growth Edition.
D) Set "Pledged" stage to "Finalized" in Stage to State Mapping.

5. A nonprofit offers courses that grant teachers credit toward maintaining their teaching certification. Teachers can enroll in an annual cohort to complete the course modules together. The nonprofit needs to track the courses each teacher completes and the credits awarded to them. Which solution should a consultant recommend?

A) Program Management Module
B) Service Cloud
C) Self-Service Portal
D) Engagement Plans

Solutions: