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HP HP5-H10D Exam Syllabus Topics:

HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Which statement is true?

A) HP provides the exact same service experience in more than 80 countries worldwide.
B) More than 60% of customers rated the service provided by HP as excellent.
C) HP earned several recognitions for quality of support experience and excellence in operations.
D) No manufacturer can support HP devices better than HP.

2. When do HP Post Warranty Care Pack Services need to be registered?

A) within 10 days after purchasing the care pack
B) within 90 days after the purchase of the hardware
C) within 10 days after the purchase of the hardware
D) within 30 days after the expiration of the warranty

3. Which HP PPS Services allow customers to only choose support duration from a fixed 1 to 5 years?

A) HP Standard Contractual Services
B) HP Priority Services
C) HP Custom Contractual Services
D) HP Care Pack Services

4. When is the best time to propose HP Contractual Services for hardware already covered with HP Next
Business Day Onsite Care Pack Service?

A) At the time of the HW purchase
B) Any time during the hardware lifecycle
C) Upon expiration of a service engagement
D) Prior to the HW purchase

5. Based on the success story of the Cherokee County School District, which business challenges were
addressed by HP Care Pack Services? (Select three.)

A) Securing sensitive data
B) Preventing theft of IT resources
C) Supporting printers based on usage
D) Supporting mobile users with no downtime
E) Ensuring 100% uptime
F) Ensuring rising levels of student performance

Solutions: