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Avaya 6201-1 Exam Syllabus Topics:

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which statement describes the two types of backups, CMSADM and Maintenance, that are on CMS system?

A) Tape backup is called CMSADM, while network backup is referred as Maintenance.
B) MSAOM backup is backing up CMS Administrator database portion, while Maintenance backup holds the Historical Call Data of the call center
C) ADM backup includes all Solaris system files and installed programs except CMS database, while Maintenance backup carries CMS database content
D) Maintenance backup is an incremental backup, while CMSADM is a full backup otherwise there is no difference

2. CMS Supervisor user forgot their password.
What must he do to reset a password in CMS?

A) Log in as root and execute the password command for that user.
B) Write permission to the System Setup feature and write permission to UNIX.
C) Perform a manual login from CMS Supervisor and execute the passwd command for that user.
D) Log in as a CMS administrative user and execute the paaswd command for that user.

3. A customer needs help with maintaining service level targets.
Which Advocate feature will make automated adjustments to overload settings?`

A) Service Objective
B) Vector Queuing Priorities
C) Dynamic Threshold Adjustment
D) Dynamic Percent Allocation

4. Far data to be available universally, the "measured Field in CM must be administered to which setting?

A) Measured: external
B) Measured: both
C) Measured: survivable
D) Measured: internal

5. Which two Advocate features address the condition called the Supervisor Shuffle? (Choose two)

A) Service Objective
B) Predicted Wait Time
C) Reserve Agent
D) Vector queuing priority

Solutions: