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Avaya 37820X Exam Syllabus Topics:

Avaya Midsize Solution Design Sample Questions:

Question 1

Refer to the Scenario:
Bittersweet Coffee Company (BCC).

Your initial bid response has been designed to meet only the customer's stated needs from the RFP.
Which feature brings added value to your solution without incurring any additional cost to the customer?

A. Meet-me audio conferencing
B. HTML based call accounting reports
C. Centralized management of wired network switches
D. On demand call recording and reporting for any user

Question 2

What are two reasons to use Voicemail Pro for recording? (Choose two.)

A. It provides reporting such as how many times a call was put on hold.
B. No additional licensing is needed to allow any user call recording via a button.
C. Each Avaya Contact Center Select voice agent license includes a recording license.
D. It offers live monitoring of voice and screens.

Question 3

A Customer wants to clarify the maximum number of logged-in Agents in his virtualized ACCS with an How many agents can be logged-in to the Agent Desktop at the same time In a High-End solution?

A. 150
B. 350
C. 250
D. 450

Question 4

Refer to the Scenario: IT-FAC.

You plan to recommend that IT-FAC use the geo-presence feature to keep track of their security and maintenance personnel.
Which application and deployment option will provide this functionality?

A. one-X Mobile Preferred using iOS or Android smartphones
B. Scopia Mobile using iOS or Android smartphones
C. Avaya Communicator using iOS or Android smartphones
D. one-X Mobile Preferred using Windows smartphones

Question 5

You have completed your design for a customer who needs two analog lines for fax, reusing 50 digital telephones from their old system, 425 IP telephones (200 from their old system and 225 new), and 50 new SIP mobile users.
Based on this configuration of endpoints and users, which ports are required?

A. Two analog ports and 50 digital ports In a IP Office 500 V2 gateway and an IP Office server, 225 customer provided PoE ports In a Layer 2 switch
B. Two analog ports and 50 digital ports In a IP Office 500 V2 gateway and an IP Office server, 425 customer provided PoE ports in a Layer 2 switch
C. Two analog ports and 50 digital ports in a IP Office 500 V2, 475 customer provided PoE ports In a Layer 2 switch
D. Four analog ports and 50 digital ports In a IP Office 500 V2, 425 customer provided PoE ports In a Layer 2 switch

Solutions: