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Avaya 33820X Exam Syllabus Topics:

Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. The Cloud Operations team is dedicated to Avaya OneCloud™ ReadyNow, and handles the service performance MACDs, reporting, billing, ordering, etc., as Avaya grows the Avaya OneCloud"" ReadyNow global presence.
This team delivers best-in-class ITIL Customer Service aligned with the standard configurations enabled via which offer?

A) Contact Center Bundles
B) Proof of Concept
C) Virtual Private Clouds
D) Ready Now Solutions

2. Which two statements about the enhancements to Elite Multichannel Release 6.6 security are true? (Choose two.)

A) Elite Multichannel 6.6 uses SSLv3
B) All connections to EMC 6.6 Servers use only TLS 1.2 to communicate.
C) Elite Multichannel 6.6 supports WebLM Release 6.x.
D) Support for TLS 1.0 and 1.1 have been dropped from EMC 6.6.

3. With the pre-built Virtual Private Clouds (VPCs) of Avaya OneCloud™ ReadyNow, Avaya provides a robust foundation for enterprise cloud deployments. The complete solution requires elements provided by Avaya, a Partner, and/or the customer for a fully functional end-to-end solution.
Which two scenarios are supported In the Avaya OneCloud™ ReadyNow offer? (Choose two.)

A) CC Solutions with ACCS Connectivity
B) Analog Trunk Access Connectivity
C) MPLS VPN/Software Defined WAN Connectivity
D) PSTN Network Connectivity

4. Avaya Common Servers supported for new orders for Virtual Appliance Deployments of Avaya Aura® 8.1.x applications will be shipped with Dell Gen 10 servers using Intel Skylake processors. There are three (ASP 110, 120 and 130) variants of this Avaya Solutions Platform (ASP) that differ only in the way the software is loaded on the server, because the underlying hardware is the same.
Which two statements are true for the ASP 130? (Choose two.)

A) Apps are installed, and host managed using vSphere web client or customer-provided vCenter server.
B) Remote upgrade of servers is supported, and site visit is not required.
C) Avaya provides tools to install/upgrade the VMware hypervisor.
D) Standard VMware version (non-customized) is used.

5. Refer to the exhibit.
A customer wants Avaya Experience Portal as a software platform for supporting omnichannel automation applications, so they can create sophisticated voice and speech applications.
Which component shown in the exhibit is responsible for launching applications?

A) Application Servers
B) Experience Portal Manager
C) IX™ Orchestration
D) Media Processing Platform

Solutions: